Returns are accepted under certain conditions. If you need to make a return, please read and understand all the requirements as detailed below, and then contact customer care. IF YOU DO NOT GET A RETURN AUTHORIZATION PRIOR TO SENDING BACK YOUR ITEM, YOU MAY BE SUBJECT TO ADDITIONAL CHARGES.
Please Note That Custom Items Are NOT Returnable.
Receiving the Wrong Item: If you receive an item that was not what you ordered, we will arrange for a package pick up by UPS or a postage paid envelope will be sent to you to return the item and the correct item will be sent to you at no extra charge. In some rare cases you may be asked to ship the item back and will be reimbursed for your shipping charges. The returned items must be unused, in their original packaging including the plastic and soil and stain free.
Defective items: You can return any defective items within 45 days of purchase. It must be new (completely unused), with all of it's original packaging, and soil and stain free. A replacement item will be sent back to you and you will be reimbursed for the shipping costs as long as you provide a shipping receipt within 45 days. In some cases a package pick-up from UPS or a postage paid envelope will be sent to you. Certain items are warrantied for longer than 45 days, contact us if you are unsure. Please email us your return request.
Exchanges: If you order an item and are unhappy with the color, style, or size, ( or simply just want another item) we will allow you to exchange your item within 30 days of purchase. Shipping charges for exchanges are the responsibility of the customer (you). This includes shipping charges for returning the item to the distribution center, plus the shipping of the new item back to you. You will not be reimbursed for the shipping charges of the original purchase.The item must be new (completely unused), with all of it's original packaging, and soil and stain free. You must email us your exchange request before you send it back to get the return shipping address and authorization for exchange.
Changing Your Mind/ Don't like it once you see it in person: If you order an item and change your mind about it, you can return it within 30 days of purchase for a refund minus shipping. The item must be new (completely unused), with all of it's original packaging, and soil and stain free. The shipping costs to return the item are your responsibility. You must email us your return request before you send it back to get the return shipping address and authorization for return.
For authorization, please email us @ laura@the-dwelling-tree.com
