The Dwelling Tree Safe, natural products for your family and the environment.
Thank you for your interest in our organic baby mattresses and mattress accessories. Below you will find our policies on ordering & returns. We want you to feel secure about ordering online from us using our secure shopping cart provided by Yahoo stores. You can also request a phone call by emailing us at laura@the-dwelling-tree.com. Your information is strictly used to process your order and will not be given out to to other parties for the purpose of spam or other annoying tactics. We will use your email address or phone number to email or call you about issues concerning your order if needed. We appreciate the opportunity to serve you.
When you complete a secure order from our online services, we send your name and product order only (not payment info, email address, or phone number) to our supplier in San Diego, CA. They ship your order directly to you.
Ordering and Customer Service
To place an order on our website, please use our secure Volusion Store on-line shopping basket and enter your credit card information, or use Paypal. You can also place an order by phone. If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week. We return emails within 1 day, usually the same day.
Delivery Time
Most orders ship out within 3 to 3 business days from when your order was placed. This means you will actually receive your order in two weeks or less. (Its usually less.) Be sure to check the item description as some items can take up to 3 weeks to ship out (example: a custom sized mattress or puddle pad.) If the order is delayed for some reason we will contact you by email.
Guarantees/Returns
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return your purchase if you are unhappy according to the standards set below:
Please Note That Custom Items Are NOT Returnable.
Receiving the Wrong Item: If you receive an item that was not what you ordered, we will arrange for a package pick up by UPS or a postage paid envelope will be sent to you to return the item and the correct item will be sent to you at no extra charge. In some rare cases you may be asked to ship the item back and will be reimbursed for your shipping charges.
Defective items: You can return any defective items within 45 days of purchase. It must be new (completely unused), with all of it's original packaging, and soil and stain free. A replacement item will be sent back to you and you will be reimbursed for the shipping costs as long as you provide a shipping receipt within 45 days. In some cases a package pick-up from UPS or a postage paid envelope will be sent to you. Certain items are warrantied for longer than 45 days, contact us if you are unsure. Please email us your return request.
Exchanges: If you order an item and are unhappy with the color, style, or size, ( or simply just want another item) we will allow you to exchange your item within 30 days of purchase. Shipping charges for exchanges are the responsibility of the customer (you). This includes shipping charges for returning the item to the distribution center, plus the shipping of the new item back to you. You will not be reimbursed for the shipping charges of the original purchase.The item must be new (completely unused), with all of it's original packaging, and soil and stain free. You must email us your exchange request before you send it back to get the return shipping address and authorization for exchange.
Changing Your Mind/ Don't like it once you see it in person: If you order an item and change your mind about it, you can return it within 30 days of purchase for a refund minus shipping. The item must be new (completely unused), with all of it's original packaging, and soil and stain free. The shipping costs to return the item are your responsibility. You must email us your return request before you send it back to get the return shipping address and authorization for return.
Refunds
It is a rare occasion that we need to issue a refund; however, if for some reason a refund is necessary, we will credit your card for the full purchase amount minus shipping. (Unless the item has not yet been shipped, and then we will refund the entire amount.) If you are returning an item and need a refund for that item, please note that it can take up to two weeks after your item has been received at the distribution center to issue the refund. It may not always take that full amount of time, but it is possible.
Shipping Options
Shipping is now FREE to the continental US. Orders under two pounds usually ship via priority and orders over two pounds will usually ship via UPS ground. Expedited shipping may be available at an additional charge. Please email laura@the-dwelling-tree.com to find out more.
PRICE MATCHING
*Price matching only for e-commerce competitors
*Product must be the exact same product advertised on our website (same manufacturer, same style, same size.)
*The competing web site must have a seal of validation that when clicked on states the name of the business, the current date, and information on the validity of the web business. (Verified Secure/ Business Background Reviewed or other type seal.)
* The competing web site must be in compliance with the pricing policies of the manufacturer.
* Customer must provide the URL to the home page of the competing web site, AND the URL of the product page which shows the product advertised at a lower price.
* Customer must make price match request BEFORE purchasing the product. Once the product has been purchased from our web store, we do not reimburse customers for lower prices found on other web sites.
Methods of Payment
We accept Visa, Mastercard, and paypal.
No Minimum Order Requirement
At absolutelyorganicbaby.com we do not require that you make a minimum purchase.
Sales Tax
Sales tax will only be assessed for orders that are shipped within the state of Florida. This is due to the fact that our corporate office is in Melbourne, FL. Tax rates are based on Florida state sales tax plus discretionary surtax for your county (if applicable). All other states are tax-exempt.
Check Terms & Conditions or FAQ for more information. Links are at the bottom of every page to those areas.
